Healthcare operations

Medical Billing & Revenue Cycle Support

Administrative support for medical claims, unpaid-account follow-up, denials, eligibility checks and provider credentialing.

Shan Communications
About this service

What our team can do for your business.

We support provider groups and billing organizations with the administrative work behind medical billing. Assignments can include claim preparation and status tracking, accounts-receivable follow-up, denial tracking, eligibility checks and coordination of authorization or credentialing documents. Work is performed within the agreed client procedures and system permissions; clinical decisions and medical documentation remain with the provider.

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Available support

Services you can include

01Claim preparation and billing support
02Accounts-receivable follow-up
03Denial tracking and follow-up
04Eligibility verification
05Prior-authorization administration
06Provider credentialing coordination
Delivery & reporting

What your team can expect to receive.

  • Claim and unpaid-account follow-up documented
  • Missing billing information identified
  • Denials tracked with the next required action
  • Items needing provider input clearly flagged

We agree the tasks, reports and review measures with you before work begins.

How it works

From setup to delivery

How we set up and manage your assignment.

01

Select the billing tasks

Identify the claims, accounts or administrative stages needing support and confirm which decisions stay with your team.

02

Confirm access and procedures

Agree the authorized systems, required records, client instructions and contacts for unresolved questions.

03

Work the assigned accounts

Complete the agreed checks and follow-ups, record responses and refer missing documentation to the appropriate contact.

04

Review outstanding work

Discuss aging accounts, unresolved denials, missing information and actions that require your approval.

Who this supports

Is this the right service for your team?

01Provider groups
02Billing organizations
03Healthcare operations partners
04Programs requiring dedicated administrative support
Let’s talk

Let’s discuss medical billing & rcm.

Tell us which services you need, the workload you want to outsource and your preferred timeline. We’ll discuss the scope and next steps with you.

Discuss your requirements