Agree the assignment
Confirm the products, customer questions, campaign goals, service hours and work the team will handle.
Customer support & sales
Customer Support & Contact Center Services
Inbound customer service, outbound sales support, appointment setting and follow-up for your customers and prospects.
Shan Communications
About this service
What our team can do for your business.
Give customers a team they can speak to and your sales staff a reliable source of follow-up support. Shan Communications handles agreed customer enquiries, outbound conversations, appointment scheduling and retention activity using your product information and service procedures. Questions outside the team’s authority are referred to your designated contact.
Discuss this service ↗Available support
Services you can include
01Inbound customer enquiries
02Outbound customer follow-up
03Appointment setting
04Sales support
05Customer retention support
06Call-quality monitoring and coaching
Delivery & reporting
What your team can expect to receive.
- Customer enquiries recorded with the next action
- Appointments and follow-ups tracked to completion
- Unresolved cases referred to the right contact
- Call-quality findings used in agent coaching
We agree the tasks, reports and review measures with you before work begins.
How it works
From setup to delivery
How we set up and manage your assignment.
Who this supports
Is this the right service for your team?
01Growing support demand
02New campaign launches
03Dedicated customer-care teams
04Overflow and extended-hours coverage
Let’s talk
Discuss your requirements ↗Let’s discuss customer support & sales.
Tell us which services you need, the workload you want to outsource and your preferred timeline. We’ll discuss the scope and next steps with you.