From qualifying leads and booking appointments to answering customer inquiries and following up on claims, our teams support the day-to-day work behind your business.
Shan Communications is based in Rawalpindi, Pakistan. Our services include contact-center support, lead generation, live transfers, appointment setting, back-office administration, medical billing and non-clinical patient enrollment assistance.
We work with clients to define the campaign, customer requirements, team responsibilities and reporting before an assignment begins. Teams use the agreed scripts, systems and escalation procedures, with call-quality reviews and supervisor support throughout the assignment.
