Review the setup
Identify the dialer, data sources, active campaigns, authorized users and reports the team needs.
Campaign systems & data
Data, Dialer & Technology Operations
Hosted-dialer support, campaign-list administration, data preparation and reporting for contact-center teams.
Shan Communications
About this service
What our team can do for your business.
We help contact-center and campaign teams administer the systems and records they use each day. Support can include preparing client-supplied data, organizing campaign lists, configuring agreed dialer settings, coordinating user access and preparing reports. The scope identifies the systems we administer and the technical issues that must go to the platform provider.
Discuss this service ↗Available support
Services you can include
01Hosted-dialer support
02Campaign and list administration
03Campaign-data preparation
04Campaign-setting configuration
05User access and role coordination
06Campaign reporting support
Delivery & reporting
What your team can expect to receive.
- Campaign data checked before use
- Lists and campaign settings organized for the team
- User access aligned with assigned responsibilities
- System issues documented for technical follow-up
We agree the tasks, reports and review measures with you before work begins.
How it works
From setup to delivery
How we set up and manage your assignment.
Who this supports
Is this the right service for your team?
01Contact centers using hosted dialers
02Teams managing campaign lists
03Campaign managers needing reporting support
04Businesses organizing user access and campaign settings
Let’s talk
Discuss your requirements ↗Let’s discuss data & dialer support.
Tell us which services you need, the workload you want to outsource and your preferred timeline. We’ll discuss the scope and next steps with you.