Solutions

The services your business needs, backed by a dedicated team.

Choose support for sales, customer service, back-office administration or healthcare. Each service can support your existing team or form a dedicated client assignment.

Shan Communications
What we do

Choose the work you need help with.

You may need agents to answer customer calls, a team to qualify leads, or administrative staff to process records and follow up on claims.

Tell us the tasks, expected workload, service hours and systems involved. We will discuss the staffing, training and reporting needed for your project, including the decisions that remain with your business.

Ways to work with us

Teams & service arrangements

Support for your team, your process or your brand.

01

Dedicated team

Agents or administrative staff assigned to your campaign, with agreed training, service hours and supervision.

02

Managed service

We manage a defined set of tasks, check completed work and report progress, outstanding items and issues to your team.

03

White-label support

Our team supports delivery under your brand using your approved communication and service standards.

Let’s talk

Find the right support for your business.

Tell us which services you need, the workload you want to outsource and your preferred timeline. We’ll discuss the scope and next steps with you.

Discuss your requirements