Experience

Campaign experience across sales, service and enrollment.

Our work includes outbound sales, lead screening, live transfers, appointment setting and administrative support across consumer and healthcare programs.

Shan Communications
What that experience means

Different campaigns. Specific customer requirements.

A telecom sales call, a solar appointment and a patient enrollment inquiry each require different questions, records and follow-up.

Our campaign experience helps us discuss those requirements with clients: who to contact, which screening criteria to use, what to record and when to transfer an inquiry to the client’s sales or specialist team. Each new assignment has its own approved scope and training.

Campaign portfolio

Industries & assignments

The programs and services behind our experience.

01

Healthcare, insurance & enrollment

Patient outreach and enrollment assistance, alongside insurance lead qualification and transfers to the appropriate client team.

  • Remote Patient Monitoring (RPM)
  • CCM enrollment support
  • Medicare and ACA campaigns
  • Final Expense campaigns
02

Telecom, connectivity & home services

Sales calls, customer acquisition and appointment setting for connectivity, home services and related consumer campaigns.

  • Broadband and home internet
  • ACP and Lifeline campaign experience
  • Home improvement
  • Solar appointments and leads
  • Mortgage refinance campaigns
03

Claims & legal-intake campaigns

Collecting initial inquiry details, checking client-supplied screening criteria and transferring inquiries for review. Our role is intake support, not legal advice.

  • Motor vehicle accident claims
  • Camp Lejeune
  • Roundup
  • AFFF
  • Mass-tort intake support
04

Sales, data & contact-center operations

Contact-list preparation, dialer administration, call-quality reviews and reporting to support sales and customer-service teams.

  • Lead generation
  • Live transfers
  • Appointment setting
  • Hosted dialer operations
  • Quality assurance and reporting

Our experience includes current and past campaigns. Availability and the services we can provide are confirmed for each new project.

View Shan Khan’s campaign experience
Let’s talk

Tell us about your next campaign.

Tell us which services you need, the workload you want to outsource and your preferred timeline. We’ll discuss the scope and next steps with you.

Discuss your requirements