Outsourcing that fits the way you do business.

Work with Shan Communications directly, build a dedicated support team or deliver services under your own brand.

Shan Communications

Ways to partner

Designed around the role you need us to play.

Choose support for a specific service, a dedicated team for recurring work or a white-label partnership for your clients.

Before work begins, we agree on the tasks, staffing needs, working hours, systems, reporting and approvals. Your team knows what Shan Communications will handle and which decisions remain with you.

Direct service engagement

Engage Shan Communications for customer support, sales campaigns, back-office tasks or healthcare administration, with an agreed scope and point of contact.

Dedicated team

Assign a team to your recurring workload. The team follows your approved procedures, works in the agreed systems and reports on completed work and outstanding issues.

White-label partnership

Offer support services under your brand while Shan Communications handles the agreed delivery work. We define client communications, approvals and escalation responsibilities together.

Who handles what

Before launch

Your business decisions. Our agreed service responsibilities.

Operating areaPartner organizationShan Communications

Business and program decisionsDefines objectives, policies and final approvalsCompletes agreed tasks and refers exceptions for approval

Systems and accessApproves platforms, roles and access requirementsUses approved access and follows defined controls

Day-to-day serviceProvides product knowledge, instructions and required informationHandles assigned inquiries, records, follow-up and progress reports

Healthcare clinical decisionsProvider retains clinical eligibility, care and medical guidanceSupports only defined non-clinical administrative work

Performance reviewReviews results and approves changes to the serviceReports on work completed, quality checks and issues needing attention

Let’s talk

Tell us which services your business needs.

Share the work you want to outsource, your expected volume and whether the service will operate under your brand or ours.

Discuss your requirements ↗